Important Update on CRA Correspondence for Businesses
Important Update: CRA’s Transition to Online Mail as Default Delivery Method for Businesses as of June 16, 2025
Please be aware, effective June 16, 2025, CRA is transitioning to online mail as the default delivery method for existing business numbers with a My Business Account or an authorized representative with online access. After June 15, 2025, all CRA correspondence will be delivered though CRA’s My Business Account unless further action is taken.
How to prepare for this change
If online mail is preferred:
- If you have a My Business Account, Sign in to your CRA account to ensure you have access to all your business numbers and ability to view your business correspondence.
- Ensure your email address in your My Business Account is up to date.
- Set up email notifications to allow CRA to notify you when important changes are made to your My Business Account
- Sign in to your CRA Account, select your Business account to go to My Business Account
- From the navigation menu on the left, select “Profile”
- In the “Notification Preferences” section, select Manage notification preferences and update accordingly Email notifications from the CRA – Businesses
- If you are not registered for a CRA My Business account, and wish to have online mail, go to Register for a CRA account – Canada.ca
If paper mail is preferred:
If business correspondence is preferred by paper mail, you will need to submit a request. The request can only be made by an individual with signing authority such as an owner or their legal representative.
Clients must keep their mailing address up to date to ensure they receive all correspondence. Any undeliverable mail will result in a change back to online mail. To keep receiving paper mail you’ll need to make a request to activate paper mail every two years.
Paper mail can be requested in one of only two ways:
- Fill out, sign, and mail form RC681 – Request to Activate Paper Mail for Business to your Tax Centre
- In the Business account of your CRA account
If you have submitted an RC681 Request to activate paper mail for business to activate paper mail during this transition period (between May 12 and June 16, 2025), you may still receive correspondence online in My Business Account until the CRA processes your request. As such, the CRA recommends that you monitor your CRA account for new online mail or register to receive email notifications from the CRA to be notified when you have new mail to view in My Business Account.